At Sophie & Marc Toronto, we are committed to delivering your order as quickly and carefully as possible. Below you will find all important information regarding our shipping and delivery process.

---

Order Processing Time

All orders are processed within 1–3 business days. Once your order has been shipped, you will receive a confirmation email containing your tracking information.

Please note that processing times may vary slightly during busy periods, holidays, or promotional events.

---

Estimated Delivery Time

The average delivery time is approximately 3–7 business days, depending on your location and shipping destination.

While we always aim to deliver within the estimated timeframe, occasional delays may occur due to customs procedures, weather conditions, or high shipping volumes.

---

Shipping Method & Product Origin

To provide a wide selection of products at competitive prices, orders may be shipped directly from our international suppliers and fulfillment partners.

Depending on the destination country, customs duties or import charges may occasionally apply. These charges, if applicable, remain the responsibility of the customer.

---

Shipping Costs

Shipping costs are calculated during checkout and may vary depending on:

• Shipping destination

• Package weight and dimensions

• Selected shipping method

Any applicable shipping fees will always be clearly displayed before payment is completed.

---

Delivery Responsibility

Once tracking information confirms that a package has been successfully delivered to the provided shipping address, responsibility for the package transfers to the customer.

Customers are responsible for providing accurate shipping information during checkout. Any address errors or changes must be reported within 24 hours after placing the order.

---

Contact Information

If you have any questions regarding shipping, delivery, or tracking information, please contact us at:

Sophie & Marc Toronto
Email: info@sophiemarctoronto.com