General Terms and Conditions
These General Terms & Conditions apply to all purchases made through the website of Sophie & Marc Toronto.
For any questions regarding these terms, you may contact us at:
info@sophiemarctoronto.com
1. Scope Of Application
By placing an order on our website, you fully agree to and accept these General Terms & Conditions.
These terms apply to all visitors, customers, and users of the Sophie & Marc Toronto website and services.
2. Product Information
We make every effort to ensure that all product descriptions, images, pricing, and information displayed on our website are accurate and up to date.
However, occasional typographical errors, color differences, or minor inaccuracies may occur. Sophie & Marc Toronto reserves the right to correct such errors at any time without prior notice.
3. Orders & Payments
Orders will only be processed once full payment has been successfully received and confirmed.
Available payment methods may vary depending on the customer’s country or region. Customers are responsible for verifying which payment options are available in their location before completing a purchase.
For security reasons, certain orders may require additional verification before processing.
4. Processing & Delivery
Processing Time
Orders are generally processed within 1–3 business days.
Estimated Delivery Time
Estimated delivery times are approximately 3–7 business days, depending on the shipping destination.
Shipping Information
To provide a wide selection of products and competitive pricing, orders may occasionally be shipped directly from our international suppliers and fulfillment partners.
Please note that customs procedures or international shipping conditions may occasionally cause delays outside of our control.
5. Returns & Cancellations
Please refer to our separate Return & Refund Policy for detailed information regarding returns, exchanges, cancellations, and refund eligibility.
6. Liability
Sophie & Marc Toronto cannot be held responsible for packages that are marked as successfully delivered according to the tracking information provided by the shipping carrier.
Customers are responsible for entering the correct shipping address during checkout. Any address errors must be reported within 24 hours after placing the order.
We are not liable for delays, damages, or delivery interruptions caused by external shipping providers, customs authorities, weather conditions, or unforeseen circumstances.
7. Intellectual Property
All content displayed on the Sophie & Marc Toronto website — including but not limited to text, logos, branding, images, product designs, graphics, and website content — remains the intellectual property of Sophie & Marc Toronto.
Any reproduction, distribution, copying, or commercial use without prior written permission is strictly prohibited.
8. Complaints Procedure
Any complaints or concerns may be submitted in writing via:
We aim to respond to all inquiries and complaints within 5 business days.
Customer satisfaction remains extremely important to us, and we always strive to find a fair and suitable solution.
9. Applicable Law
These General Terms & Conditions are governed by and interpreted in accordance with the laws applicable within the customer’s region and international E-commerce regulations.